Growing your healthcare business with innovative solutions
At Points Group, we live and breathe healthcare. Our team of strategists, management consultants, marketers, website developers, content writers and award-winning designers all understand the healthcare industry. We take pride in developing and executing innovative growth and marketing strategies that produce measurable results. Are your profits declining? Have your competitors taken away market share from you? Do you want to expand your business or grow your catch basin? Do you need a strategic plan to grow your practice or do you just need support for your internal marketing activities? Points Group will help you with innovative solutions.
THE IMPACT OF GOOD AND BAD PATIENT EXPERIENCE
It takes 12 positive service experiences to make up for one negative experience.
91% of unhappy customers will not willingly do business with your organization again.
89% began doing business with a competitor following a poor customer experience.
A dissatisfied customer will tell between 9 and 15 people about their bad experience.
About 13% of dissatisfied customers tell more than 20 people.
Happy customers who get their issue resolved tell 4 to 6 people about it.
We can help you implement processes that ensure an excellent patient experience.
At Points Group, we have seen a steady increase in mobile traffic to our clients’ websites, with most receiving nearly 50% of their traffic from mobile devices.
By 2017, the Mobile Healthcare Market will be a 26 Billion Dollar Industry. (Research and Markets)
48% of mobile research starts on search engines. (Google)