The lifecycle of a patient is a long and multi-stepped process that requires care and attention at every touch point. The following is a small sampling of best practices that will prove that your focus is on treating your patients well at every stage of engagement.
In a recent article on Health Space Design, Dan Greenfield, Partner and Co-Founder of Health Space Design, discussed the importance
Ongoing issues at the desk can cause patient flow problems, financial issues and patient satisfaction concerns.
As a medical practice, keeping patients healthy may be job number one, but keeping them happy should also be high on your list of priorities.
While using the New Year to reflect on personal goals is a great idea, this time of year should also be used to evaluate your practice.
Practices, like yours, use social media to interact with patients on a more personal level. But have you ever considered social media as a tool for reputation management? If not, you need to start now.
If you have determined that training is the best method for your practice and you have identified a dynamic customer service team, then you are well on your way to turning your patient experiences into exceptional ones.
Developing scripts for your call center is a great way to formally communicate how you would like phone calls and inquiries to be handled at your practice.
What Should a Doctor Do When They Get a Poor Online Review? Bad physician reviews happen, even to the best of
This is the first of a three-part series on Reputation Management. As such, this section serves as a “101 course”,
Maybe your practice is growing and you’ve realized that the incessant phone ringing is too much for your current staff.
Once you have decided to embark on training for your customer service staff, it is important that you chose a